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Playing the Klout Game

Tuesday, November 15th, 2011

Playing the Klout Game

Now that Klout has changed their algorithm it appears that most people’s scores have dropped significantly. It seems to keep your Klout score high you have to play the Klout game! I have talked to many people that feel that Klout scores just don’t matter.

John Pozadzides of One Man’s Blog says “Whether we’re talking about Klout, Peerindex, or any of the other services that attempt to measure and quantify a person’s reach, the bottom line is – they don’t matter.  I’ll tell you what matters: when you make a recommendation, do people act on it?

For example, Mike Rawlings is the mayor of Dallas – a single city with twice the population of the state of Alaska. Yet Klout says he’s a 38 http://klout.com/#/Mike_Rawlings. Clearly there is a LOT these tools don’t measure.

If you want to play along with Klout for fun – have at it! But if you want to know how you’re doing in the social media space all you have to do is ask your audience and see how much response you get.  That’s how you measure your true klout.”

I also spoke to Lissa Duty about this and here is what she had to say:

“For me, Robin, Klout is a tool just like any other.  I don’t necessarily have a lot of concern about what my Klout score is / is not. Call me crazy if you want! I have been studying and looking at different online scoring systems for a while and they all have a different score / varying grading system. Who determines which one is right or not? It’s the users that make the decision to hire you or not, that matters.

My advice to you and anyone else out there studying Klout scores and being concerned – do your job online, as long as your circle of influence, peers and connections still think you are great, that is what is important. As long as you are getting clients and making money, which is why so many are using social media, who cares what their Klout score is. I do want to disclose, my Klout score used to be 63, dropped to 49 and when I looked a few days ago it was back up to 53. I am still getting clients, speaking opportunities, and booking social media coaching, Klout can’t give or take that away!”

So let’s look at what “clout” truly is about. (According to the Merriam-Webster dictionary clout is influence.) Do you influence people? Do people retweet you? Do you have meaningful (or fun) conversations on Twitter, Facebook and Google+? Do you get business from social media? If you can say yes to these questions than you have “clout”! The true measure of your influence on the web is if you are reaching the people you are intending: clients, potential clients, friends, etc.

I personally have grown my following on Twitter organically; I have never used a service, never followed a “bunch of random people”. I’ve done the same thing on all the social networks I use. I admit I’m more engaged on Twitter — I have more friends, conversation and such. I just don’t play the Klout game.

So what is the Klout game? The Klout game is simply played, you do have to be active on your social networks, and that includes your personal Facebook profile (I don’t use my personal profile, I tend to only update my business page – strike one in the Klout game!). You need to give (and receive) as many +K’s as possible (you don’t understand how they get the topics you can receive a +K for, well neither do I. I recently I received a +K for motorcycles!).  Now you can connect your business page to Klout, but if you manage multiple pages the problem will be they will tap into all the pages and not just “your” page (hey Klout, TweetDeck can let me choose pages why can’t you?).

Even if you play the Klout game your score may drop as Klout continues to change their algorithm. Personally, I’m going to judge myself on how my business grows. Now that’s CLOUT!

Is Snail Mail Dead?

Thursday, April 21st, 2011

ribit, a digital media agencyIs snail mail dead? Has digital media replaced it? Will mobile media rule the world? Personally, I think they all work together. Traditional advertising including print, outdoor boards (billboards for those not in the industry), and direct mail will continue to be a vital part of the marketing mix. As I constantly say, you need to have both an online and offline marketing strategy. You will still delight in finding a personalized “pitch” delivered right to your doorstep (okay, maybe not during an ice and snow storm in Dallas, Texas…), you will still have something to read when you’re stuck in a traffic jam and your smartphone battery has died. Both will lead you to other kinds of media: a QR code that leads you to a promotion on the web, a web address that leads you to a new product, etc. That is what is so great about print, what happens in print doesn’t stay in print.

When you open your mailbox at your home (you know the one in front of your house) you find less and less mail. More and more of us receive all our bills and catalogs online, thus making anything we receive in our mailbox worthy of a once over. A targeted direct mail piece can get excellent results in this environment. With the capabilities to “slice and dice” lists today you can get very specific. Do you want to send a mailing to people who have just registered at bridal registries? That have an income over $575,000? That live in a ritzy zip code? That are vegan? (okay that last one is a bit tougher to get… I have someone who can get you a list with all those things. As Andrea from Mailers Haven told me “I have done a list with vegan as a demographic qualifier!” You can contact her at andrea@mailershaven.com. No matter what kind of list you are looking for she will be able to help you, she is awesome!).

When I put together a complete campaign I determine the marketing strategy and make sure that it ties in directly with your existing ongoing online and offline marketing plans. Then I bring in the big guns, I work closely with direct mail experts like the folks over at iPresort – Cam and Shaun Swegman (@iPresort on Twitter) to make sure that everything is done to the United States Postal Service specs. Not only do Cam and Shaun know all the ins and outs of the latest postal regulations, they work closely with us to make sure that everything is spot on. As Cam says: “Targeted mail is relevant to the addressee and more likely to capture their attention. It’s our job to make sure that carefully crafted message gets delivered at the best postage rates available.”

Remember adding direct mail into your marketing mix can be done economically, can reach your “exact audience” and can have the “call to action” that brings you the new client you’ve been looking for!

Protect Your Brand by Listening to Your Mother!

Wednesday, February 9th, 2011

Protect Your Brand by Listening to Your MotherI can’t believe it. I’m turning into my Mother. I’m here repeating all the parent tapes that run through my brain: “think before you speak”, “don’t put anything into writing -or on video- you wouldn’t want your grandmother to read (or see)”, “the only secret you have is the one you don’t share”, “don’t run with a sharp stick in your hand”. Oh wait, that last one doesn’t belong in this blog… but maybe it should.

In the category of thinking before you speak we have Kenneth Cole (check out Shelly Kramer’s great blog from the 4th) using the civil unrest in Egypt to promote his new spring collection. And now Groupon has joined in the controversy, with ads linking them to Tibet, Save the Whales, and Save the Rainforests. The thing that might be the saving grace for Groupon is that if you go to savethemoney.groupon.com and make a donation of $15 you get a $15 Groupon credit.

Then of course there is what you don’t want your grandmother to read (or see). Our latest example is the pop star in Indonesia, 29 year old Nazril Irham who happened to make a sex tape (why?) that he says was stolen from him and then leaked to the internet. He was just sentenced to 3 1/2 years in jail. Seriously, hasn’t he learned from Paris Hilton and Kim Kardashian what can happen when you make a sex tape? Oh wait, that is what launched Kim’s career – never mind….

Why do people think they can put something on Facebook and it will be a “secret”. Remember earlier this year the teacher from the Massachusetts high school, June Talvitie-Siple who made a post to her Facebook wall that ended up getting her fired. Don’t put something on Facebook that you want kept a secret – Facebook is not Las Vegas (what happens on Facebook, does not stay on Facebook!).

Remember, when you are “giving your status” on Facebook, “tweeting” on Twitter, “updating” on LinkedIn, etc., you are representing your brand, just as much as when you air a Super Bowl ad. What you say can have a lasting effect on your audience. You want to be sure that you leave a good impression. Be sure that what you say reflects well on you and your brand. Be sure that you won’t mind seeing it again in twenty years, because what happens on the internet, stays on the internet.

And remember, don’t run with a sharp stick, you could fall and hurt yourself!

Google Web Fonts, Will They Change the World?

Wednesday, December 8th, 2010

The constant battle over fonts on a web site, is there a solution in sight? Clients always want to have beautiful fonts on their web sites, the only way we have had to do that and assure that “everyone” can see them has been to use images. The issue with images of course is that they have to be downloaded, have to be worked into your layout and they don’t get the same SEO (search engine optimization). Now Google has a beta solution for us.

So what is the big deal about fonts. Presently a web site can only display a font that is installed on your computer. So to make sure that everyone sees the same exact thing on every computer (more or less – lets not go into different browsers and different versions of different browsers…) web designers end up using a short list of fonts that all computers (both Macs and PCs) have pre-installed.

Unfortunately, clients are not satisfied with the limited amount of fonts that are presently available. There are some work arounds to this such as Font Burner, which has a WordPress plugin – but it is only compatible up to WordPress version 2.8, while WordPress is up to version 3.0.3; or hardcore code, which Internet Explorer and 64-bit Windows machines don’t render correctly – so these are not a perfect fix.

Now enter stage left – Google Web Fonts. Yes Google. They have approximately 38 fonts (with a smattering of variants) that reside on Google’s servers and you can use their API to make your text beautiful. And as of last week they work on most mobile devices including Android, iPhone and iPad. There is even a WordPress plugin (compatible up to version 3.0.3) for Google Fonts that has had over 12,449 downloads! Is it the answer to our web designer prayers? The jury is still out on that (it is still in beta), but it does look exciting! We’re looking at using it on our site…check back soon to see….

Google Instant Saving Seconds and Changing SEO Forever

Thursday, September 30th, 2010

Those of us working with SEO had to come to grips with the fact that every “searcher” gets slightly different results (due to their search history) making our jobs slightly harder, but now Google is psychic. In an effort to save 2 seconds per search, you no longer have to type in a word or phrase before Google will present you the results.

And while the day Google Instant was introduced A was for AOL, now it is for Amazon! So… do we know have to try to optimized for a letter (gosh instead of putting our effort into cookies, we should focus on “c”!)? I realize that some people will start adding letters into their keywords, but I don’t suggest this as Google does not look at keywords in determining its web search rank, so this will not help you and it will only confuse the other search engines.

And how is that going to work out for Google AdWords, not so well it seems. As I looked through the alphabet (one letter at a time) only a few letters had AdWords. So is Google Instant a revenue “killer” for Google AdWords? Only time will tell.

So how is Google Instant really changing SEO? For the moment this will not change how we optimize pages. Content is still king. And I truly believe that with good content, good use of social media, good backlinks and all the tricks in our toolkit that we will continue to allow our clients to be easily found in search engines, include Google.

I think it will make a difference in long tail keywords. Many of the long tail searches are based on three and four word search terms. I am no longer sure people will type that many words in before Goggle Instant gives them a result they are happy with, or at least willing to click on. I will be evaluating long tail searches to see if my theory holds true.

The things I can tell you: it is more important now to have good page titles and meta descriptions. Google still uses this information and more importantly, it was what searchers read to determine which of the search results they will click on. Register in your local search engines sites such as Google Places, Local Yahoo and Local Bing. Claim “your” page on review sites such as Yelp! and ask your clients to add reviews to all of these (Google Places, Yahoo, Bing, Yelp! all have places where you client’s can review your business. The more reviews you have the higher you can rank in the search results!).

Happy searching and remember anything you want on Google, you can find in an Instant!

Web Site Design for Beginners – Part 3

Friday, August 27th, 2010

The third and final post in this series, Web Site Design for Beginners, is now up on Edmee Roche’s (@edmeeroche) She’s Gone Blogging site.

This blog post covers one of the most important decision you will have to make: what type of web site you are going to develop: informational or e-commerce. Will your site be static, or will it be built with a Content Management System (CMS) so you can easily update the content. If you have an e-commerce site do you want to host your e-commerce site or do you want to use a hosted solution.

Whether you choose a static site, a CMS driven site, an e-commerce site you host or a hosted solution, don’t forget Search Engine Optimization (SEO). I cover all this and more!

Web Design for Beginners, Part 2

Friday, August 20th, 2010

Yes, the second post is up! I am honored to be a continuing guest blogger on Edmee Roche’s (@edmeeroche) She’s Gone Blogging site. In this post I discuss how to choose a web designer. Yes, I think there should be a method to your madness.

Another thing to think about that I did not mention on the She’s Gone Blogging post, is that you should make sure you like and trust your web designer. This is someone you are going to work closely with to design the first impression of your company on the internet. You need to feel secure in knowing that you have hired someone that can take your vision and make it a reality.

Web Design for Beginners

Tuesday, August 10th, 2010

I was honored to be asked by Edmee Rochee (@edmeeroche) to guest blog on her site She’s Gone Blogging about Web Design for Beginners. It is a fun topic, one I really enjoy.

It is being done as a series of posts, so you need to keep going back – it covers what you need to know before you start to design a site. I even go into the basics of shopping carts and the differences between them. It is an overview for beginners, so if you just want the basics, you should check it out!

Is the Influence Project Influential?

Wednesday, July 28th, 2010

Fast Company wanted to show that they could make anything go viral, so they got together with Mekanism. Mekanism is “a creative company that builds digital audiences.” They also guaranteed Fast Company that anything they do will go viral. Okay, I can believe you can do something so out there, so outrageous, that it can go viral – and with the backing of Fast Company (Fast Company did put it out in their e-mail newsletter, online and in their print publication) I buy that. But what does it prove and what does it gain you. So together they launched the Influence Project.

So what happened with the Influence Project (which was launched the first week in July), in the first week 13,000 people signed up. I admit, I was one of them. Funny thing is, since then (another 3 weeks) only 7,000 people signed up. What went wrong. Easy, it was ill conceived. How you ask. Lots of ego and little planning.

Web sites are for people, not for going viral. The Influence Project web site was created all in Flash 10. You don’t have Flash 10 you can’t get in. Rule out iPhones and iPads (okay, most of them have computers at home). Now let’s talk about corporate users (you know, Fortune 500 companies and the like), they control what applications are on the computers and trust me, they are not all on Flash 10 – I know, those people can wait till they get home. It is just that you made the site more difficult to use.

Okay, everyone is at home using their modern computer with Flash 10. Let’s hope they all have broadband, because this puppy is slow to load (about 20 seconds on my Uverse account)! You load up the link your friend sent you. But the instructions on the page are really poor (although it appears they recently changed them (perhaps from criticism from the crowds). When you went to the site it said nothing. Now it tells you to click on the picture to show influence, but in actuality you have more influence if they sign up, no one got that from the site. No one. Everyone called me and asked me what to do.

News flash. Good site design does not require phone support to navigate. Presently I am ranked 2,183 out of 20,076. I sent out one tweet and posted it once on my personal Facebook page (and I am not a big FB user and have limited friends). Two of my friends signed up, two. Guy Kawaski (big name got 56 people to sign up. Mari Smith managed to get 304 people to sign up. These are not big viral numbers people.

Mekanism and Fast Company want you to think that 20,000 people joining the Influence project is “viral”, I’m here to tell you 20,000 people is nothing. While I would love for 20,000 people to subscribe to my blog or follow me on Twitter. Put the number in perspective, Fast Company has a subscriber base of 723,230. So out of their subscriber base (which doesn’t include all the people who read their online magazine or subscribe to their e-mail newsletter, follow them on Twitter, etc.) they were able to get 20,000 people to sign on. Oh, and the people that signed on tweeted about it to their connections, so it went to people who might not follow Fast Company.

Fast Company might think this was a great success, but I think it was a great dud. They started building this up with an article about viral campaigns and Mekanism in their May issue of the magazine. What they didn’t mention is a lot of viral campaigns don’t bring in a return on investment (luckily, online campaigns often are inexpensive). Take Burger King’s Subservient Chicken, even Burger King admits they only had a minor bump in sales (9%) for a campaign that got them millions of hits online.

Viral campaigns sound great, but are you reaching actual potential clients or are you just reaching “people”. Keep your eye on the ball, which is growing your business. You want to reach those people that can and will use your products and services. Going viral is great, growing your business is better.

June 30, 2010 – Social Media Day

Wednesday, June 30th, 2010

Wow, we have our own day. Mashable has announced that today is Social Media Day. The first question is, will anyone notice. It is very prominent on the Mashable site (first thing you see), so then I went to Facebook. Facebook has the ability to sent a message to everyone. I expected to see something announcing to the almost 500 million members that this was a very special day, a day celebrating what Facebook has helped shape – social networks. Alas, no global message, Facebook let the moment pass.

So I went to Twitter and checked my stream, and lots of social media, but not a lot of Social Media Day. Hmmm, how could Social Media Day go unnoticed. I checked CNN (online of course) They even link to Mashable and The Wall Street Journal (checking the technology sections of course). Then I went old school, I “Googled” Social Media Day and no major news media outlet (sorry KCTV Kansas City) came up, only Mashable.

So does this mean social media doesn’t work? No, it means social media doesn’t work in a vacuum. It is what I tell my clients. You want to be on Facebook, because if Facebook were a country, it would be the third largest country in the world. You want to be on Twitter, because you want to have the opportunity to meet people, influence people, show people that you are smart, funny, engaging, etc. – pick your adjective that best describes you. You also want to be on Twitter so that you can know what people are saying about you and your company and your product. You can’t respond if you are not a part of the conversation. You need to have a LinkedIn profile so other professionals can find you and know who you are and what you do. You want to have a YouTube channel so they can see you in action (keep checking back, I am editing our video!).

So why did my Google search yield only Mashable links (okay and KCTC), because Mashable forgot that the traditional media, and other social media outlets still look to old fashioned ways to be kept up-to-date: press releases, phone calls, personal interviews. Social Media works, you just need to use it in conjunction with more traditional forms of media if you want to be sure to get wall-to-wall coverage of your very first Social Media Day. Maybe next year, we will be everywhere!