Posts Tagged ‘Facebook’

Playing the Klout Game

Tuesday, November 15th, 2011

Playing the Klout Game

Now that Klout has changed their algorithm it appears that most people’s scores have dropped significantly. It seems to keep your Klout score high you have to play the Klout game! I have talked to many people that feel that Klout scores just don’t matter.

John Pozadzides of One Man’s Blog says “Whether we’re talking about Klout, Peerindex, or any of the other services that attempt to measure and quantify a person’s reach, the bottom line is – they don’t matter.  I’ll tell you what matters: when you make a recommendation, do people act on it?

For example, Mike Rawlings is the mayor of Dallas – a single city with twice the population of the state of Alaska. Yet Klout says he’s a 38 http://klout.com/#/Mike_Rawlings. Clearly there is a LOT these tools don’t measure.

If you want to play along with Klout for fun – have at it! But if you want to know how you’re doing in the social media space all you have to do is ask your audience and see how much response you get.  That’s how you measure your true klout.”

I also spoke to Lissa Duty about this and here is what she had to say:

“For me, Robin, Klout is a tool just like any other.  I don’t necessarily have a lot of concern about what my Klout score is / is not. Call me crazy if you want! I have been studying and looking at different online scoring systems for a while and they all have a different score / varying grading system. Who determines which one is right or not? It’s the users that make the decision to hire you or not, that matters.

My advice to you and anyone else out there studying Klout scores and being concerned – do your job online, as long as your circle of influence, peers and connections still think you are great, that is what is important. As long as you are getting clients and making money, which is why so many are using social media, who cares what their Klout score is. I do want to disclose, my Klout score used to be 63, dropped to 49 and when I looked a few days ago it was back up to 53. I am still getting clients, speaking opportunities, and booking social media coaching, Klout can’t give or take that away!”

So let’s look at what “clout” truly is about. (According to the Merriam-Webster dictionary clout is influence.) Do you influence people? Do people retweet you? Do you have meaningful (or fun) conversations on Twitter, Facebook and Google+? Do you get business from social media? If you can say yes to these questions than you have “clout”! The true measure of your influence on the web is if you are reaching the people you are intending: clients, potential clients, friends, etc.

I personally have grown my following on Twitter organically; I have never used a service, never followed a “bunch of random people”. I’ve done the same thing on all the social networks I use. I admit I’m more engaged on Twitter — I have more friends, conversation and such. I just don’t play the Klout game.

So what is the Klout game? The Klout game is simply played, you do have to be active on your social networks, and that includes your personal Facebook profile (I don’t use my personal profile, I tend to only update my business page – strike one in the Klout game!). You need to give (and receive) as many +K’s as possible (you don’t understand how they get the topics you can receive a +K for, well neither do I. I recently I received a +K for motorcycles!).  Now you can connect your business page to Klout, but if you manage multiple pages the problem will be they will tap into all the pages and not just “your” page (hey Klout, TweetDeck can let me choose pages why can’t you?).

Even if you play the Klout game your score may drop as Klout continues to change their algorithm. Personally, I’m going to judge myself on how my business grows. Now that’s CLOUT!

Facebook Changes Lists To Be More Like… Circles!

Wednesday, August 31st, 2011

Facebook Changes Lists to be More Like... Circles

Yes, competition is good. Facebook finally feels like they have competition (Google+) and now they are starting to take certain things seriously. Like privacy. Finally.

It is finally really easy to create lists, just go to your wall and click on Friends. Then click on Edit Friends, then click on Create a List, Then you Enter a List Name. The really easy part is Facebook will show you a list (with pictures) of all your friends and you can click on everyone you want on that list!. You can add people to an existing list easily, when you are in the Edit Friends area, just rollover the hidden area to the left of the x (see picture) and you can Edit Lists. I know, I know. Why did Facebook hide this, well if it was visible everyone could use it!
Facebook Hidden List Information from ribit

Facebook announced (and implemented) ways to make it easier to “Share With Who You Want” in a blog that came out at 1pm on August 23rd. You can now choose who you share your posts with.You can make posts Public (now the entire world will know you just ate dinner!), you can share with friends, or you can customize your sharing (share just with specific people, hide from certain people, etc.). And this is where lists come in, you can choose customize and type a list into the field and your post can be shared, or hidden from the people in that list! Very Google+ if you ask me. Google+ wants to know if I want my posts to be public or which “Circles” I want to share my post with….

You can also now approve all posts or photos you are tagged in (yippee!) before it is visible in your profile. While you can’t keep people from tagging you, you will have more control over who sees it. Hmmm, wasn’t this something Mr. Zuckerberg said people weren’t interested in?

Facebook is also allowing you to change your mind, after the fact. If you post something to the public and realize you don’t want everyone to know that you went to a concert when you called in sick to work, you can go back and change the posting status to just “Friends” and keep your fingers crossed that your boss didn’t see the post.

Now if you loved using the “Places” feature on your mobile phone, I have bad news. Today, Facebook officially killed Places. Places is mobile only and their new location feature will be available on your desktop and/or laptop as well as your phone (I often take my desktop to places I want to check into…). But seriously, the new location “button” allows you to share where you’ve been, where you are now and where you’re going.

Check-in Deals will remain intact. If you go to a store/restaurant offering a Check-in Deal, it will show up in your News Feed…. Are we all clear now :) All of these great new features will started to roll out last Thursday, so if you haven’t already started to see the new privacy features (I started seeing some of them yesterday) you will see start to see them soon!

And the best thing, the very best thing… Facebook now has backups baked in! Just go to Account Settings (in the upper left corner) and at the bottom of the page it has Download a copy of your Facebook data. Click on the link and you will be taken to a page with a green button that says Start My Archive. Once you click on that button, Facebook will start the lengthy archival process and then email you a backup that include photos, videos, wall posts, messages, chats, your friends’ names and some of their email addresses!
Facebook Backup by ribit

Protect Your Brand by Listening to Your Mother!

Wednesday, February 9th, 2011

Protect Your Brand by Listening to Your MotherI can’t believe it. I’m turning into my Mother. I’m here repeating all the parent tapes that run through my brain: “think before you speak”, “don’t put anything into writing -or on video- you wouldn’t want your grandmother to read (or see)”, “the only secret you have is the one you don’t share”, “don’t run with a sharp stick in your hand”. Oh wait, that last one doesn’t belong in this blog… but maybe it should.

In the category of thinking before you speak we have Kenneth Cole (check out Shelly Kramer’s great blog from the 4th) using the civil unrest in Egypt to promote his new spring collection. And now Groupon has joined in the controversy, with ads linking them to Tibet, Save the Whales, and Save the Rainforests. The thing that might be the saving grace for Groupon is that if you go to savethemoney.groupon.com and make a donation of $15 you get a $15 Groupon credit.

Then of course there is what you don’t want your grandmother to read (or see). Our latest example is the pop star in Indonesia, 29 year old Nazril Irham who happened to make a sex tape (why?) that he says was stolen from him and then leaked to the internet. He was just sentenced to 3 1/2 years in jail. Seriously, hasn’t he learned from Paris Hilton and Kim Kardashian what can happen when you make a sex tape? Oh wait, that is what launched Kim’s career – never mind….

Why do people think they can put something on Facebook and it will be a “secret”. Remember earlier this year the teacher from the Massachusetts high school, June Talvitie-Siple who made a post to her Facebook wall that ended up getting her fired. Don’t put something on Facebook that you want kept a secret – Facebook is not Las Vegas (what happens on Facebook, does not stay on Facebook!).

Remember, when you are “giving your status” on Facebook, “tweeting” on Twitter, “updating” on LinkedIn, etc., you are representing your brand, just as much as when you air a Super Bowl ad. What you say can have a lasting effect on your audience. You want to be sure that you leave a good impression. Be sure that what you say reflects well on you and your brand. Be sure that you won’t mind seeing it again in twenty years, because what happens on the internet, stays on the internet.

And remember, don’t run with a sharp stick, you could fall and hurt yourself!

Is the Influence Project Influential?

Wednesday, July 28th, 2010

Fast Company wanted to show that they could make anything go viral, so they got together with Mekanism. Mekanism is “a creative company that builds digital audiences.” They also guaranteed Fast Company that anything they do will go viral. Okay, I can believe you can do something so out there, so outrageous, that it can go viral – and with the backing of Fast Company (Fast Company did put it out in their e-mail newsletter, online and in their print publication) I buy that. But what does it prove and what does it gain you. So together they launched the Influence Project.

So what happened with the Influence Project (which was launched the first week in July), in the first week 13,000 people signed up. I admit, I was one of them. Funny thing is, since then (another 3 weeks) only 7,000 people signed up. What went wrong. Easy, it was ill conceived. How you ask. Lots of ego and little planning.

Web sites are for people, not for going viral. The Influence Project web site was created all in Flash 10. You don’t have Flash 10 you can’t get in. Rule out iPhones and iPads (okay, most of them have computers at home). Now let’s talk about corporate users (you know, Fortune 500 companies and the like), they control what applications are on the computers and trust me, they are not all on Flash 10 – I know, those people can wait till they get home. It is just that you made the site more difficult to use.

Okay, everyone is at home using their modern computer with Flash 10. Let’s hope they all have broadband, because this puppy is slow to load (about 20 seconds on my Uverse account)! You load up the link your friend sent you. But the instructions on the page are really poor (although it appears they recently changed them (perhaps from criticism from the crowds). When you went to the site it said nothing. Now it tells you to click on the picture to show influence, but in actuality you have more influence if they sign up, no one got that from the site. No one. Everyone called me and asked me what to do.

News flash. Good site design does not require phone support to navigate. Presently I am ranked 2,183 out of 20,076. I sent out one tweet and posted it once on my personal Facebook page (and I am not a big FB user and have limited friends). Two of my friends signed up, two. Guy Kawaski (big name got 56 people to sign up. Mari Smith managed to get 304 people to sign up. These are not big viral numbers people.

Mekanism and Fast Company want you to think that 20,000 people joining the Influence project is “viral”, I’m here to tell you 20,000 people is nothing. While I would love for 20,000 people to subscribe to my blog or follow me on Twitter. Put the number in perspective, Fast Company has a subscriber base of 723,230. So out of their subscriber base (which doesn’t include all the people who read their online magazine or subscribe to their e-mail newsletter, follow them on Twitter, etc.) they were able to get 20,000 people to sign on. Oh, and the people that signed on tweeted about it to their connections, so it went to people who might not follow Fast Company.

Fast Company might think this was a great success, but I think it was a great dud. They started building this up with an article about viral campaigns and Mekanism in their May issue of the magazine. What they didn’t mention is a lot of viral campaigns don’t bring in a return on investment (luckily, online campaigns often are inexpensive). Take Burger King’s Subservient Chicken, even Burger King admits they only had a minor bump in sales (9%) for a campaign that got them millions of hits online.

Viral campaigns sound great, but are you reaching actual potential clients or are you just reaching “people”. Keep your eye on the ball, which is growing your business. You want to reach those people that can and will use your products and services. Going viral is great, growing your business is better.

June 30, 2010 – Social Media Day

Wednesday, June 30th, 2010

Wow, we have our own day. Mashable has announced that today is Social Media Day. The first question is, will anyone notice. It is very prominent on the Mashable site (first thing you see), so then I went to Facebook. Facebook has the ability to sent a message to everyone. I expected to see something announcing to the almost 500 million members that this was a very special day, a day celebrating what Facebook has helped shape – social networks. Alas, no global message, Facebook let the moment pass.

So I went to Twitter and checked my stream, and lots of social media, but not a lot of Social Media Day. Hmmm, how could Social Media Day go unnoticed. I checked CNN (online of course) They even link to Mashable and The Wall Street Journal (checking the technology sections of course). Then I went old school, I “Googled” Social Media Day and no major news media outlet (sorry KCTV Kansas City) came up, only Mashable.

So does this mean social media doesn’t work? No, it means social media doesn’t work in a vacuum. It is what I tell my clients. You want to be on Facebook, because if Facebook were a country, it would be the third largest country in the world. You want to be on Twitter, because you want to have the opportunity to meet people, influence people, show people that you are smart, funny, engaging, etc. – pick your adjective that best describes you. You also want to be on Twitter so that you can know what people are saying about you and your company and your product. You can’t respond if you are not a part of the conversation. You need to have a LinkedIn profile so other professionals can find you and know who you are and what you do. You want to have a YouTube channel so they can see you in action (keep checking back, I am editing our video!).

So why did my Google search yield only Mashable links (okay and KCTC), because Mashable forgot that the traditional media, and other social media outlets still look to old fashioned ways to be kept up-to-date: press releases, phone calls, personal interviews. Social Media works, you just need to use it in conjunction with more traditional forms of media if you want to be sure to get wall-to-wall coverage of your very first Social Media Day. Maybe next year, we will be everywhere!

Social Media, Is It Worth the Time?

Friday, March 12th, 2010

Everyone always asks me how much time I spend on Social Media, and is it worth it. I Am here to tell you that it definitely is worth every minute I spend on tweeting, blogging, updating, etc. I probably spend fifteen to twenty minutes a day keeping up with social media. If I am adding in a blog post, I might spend more – if I have a heavy load of commitments to clients and training meetings I might spend less, but on average I spend fifteen to twenty minutes a day.

What do I get for my time spent on Social Media you ask, I have a community of people on Twitter, that when I have a question, they will answer for me, they have amazing insights into things I might not, and best yet, they refer business to me. By posting interesting tidbits and links to articles of relevant information, I make myself a useful resource on Twitter. Yes, they refer business to me! My fans on my Facebook Fan Page, while few in number, have access to a portfolio and a “sampling” of my thoughts and posts. Not to mention that Facebook, if it were a country, would be the fourth largest country in the world, don’t you want to be “listed” as a part of the “country”?

Plaxo and LinkedIn are interesting places to be a part of, I admit, I am not that active in Plaxo. I tend to post a status update once a day, and check the status e-mails every week to see what is going is new and to send out birthdays (I love their birthday card feature!). LinkedIn is great for not only keeping up with what is going on with all of my contacts, but for the Groups feature, where you can either run a Group or join a Group. Either way you can easily become known as an expert in your field by replying to discussions that are posted, starting your own discussion within that group or submitting a news item for that group. LinkedIn also let’s you answer questions, posted by other members which let’s you establish yourself as an expert in your field.

Facebook vs. Twitter

Tuesday, December 22nd, 2009

Okay, okay I have both, but really is one better than another for a “company”. Like everything else in life, it depends on the company. Whether you are a B-to-C or a B-to-B company, Facebook gives you an opportunity to have a dialogue with your customers. It is a great way to tell them about what is happening at your company that affects them (a sale/discount that is available, an event, a product update, etc.). Facebook let’s you create a relationship with the people who “fan” your page.

Twitter on the other hand, with a 140 characters, allows a much more direct and shorter conversation. In a professional sense, it is easier to send people to other locations for more information (did you see this article, check out our Facebook page, see my new blog on our web site, etc.). Twitter tends to be more immediate and it reaches more people.

Different people favor Twitter over Facebook, and each has their own unique features. As you take your company social, I suggest you look at using both Twitter and Facebook as you will reach different audiences, and they will help grow your social network and your business.

Social Media for Non-Profits

Friday, October 23rd, 2009

Non-profits often feel like social media is just “one more thing” – okay so all my clients do. But non-profits don’t always see the benefit, but think about all the publicity. A recent Fast Company article in the October issue “Stinking It Up: We had a big party, but got no buzz. Lessons from a PR failure.” shows why Twitter is relevant for non-profits.

What DoSomething.org found was that they let some really big PR opportunities slip through their fingers, because they ignored social media. Why not let everyone in the room keep their phones on during the event and let them take photos, post them to to their Facebook accounts, Twitter about the event in real time. Blog about the event as you build it, as each event happens.

Before an event you can grow excitement by blogging about the event, Twitter about it, ask people to “fan” your Facebook page. Non-profits need to utilize social media more than corporate entities for a very simple reason, its free.

Facebook Pages, Are They Professional

Tuesday, April 14th, 2009

Several of our clients have asked if they should use Facebook as a way to connect with clients. If you have a personal Facebook account and like to “share” on it, continue to do so, just not with your clients. For your clients, set up a Facebook Page. The difference is that a Facebook Page is for a business or organization or band, etc. This is where you connect as a professional, so you can separate your personal and professional sides of your life.

I use my Facebook page to keep up with friends, Ribit’s Facebook page is strictly professional. For instance, when I post this blog to the Ribit web site, I will also post a comment on Ribit’s FB Wall (for those that don’t use Facebook, the wall is where you post your comments) that I have posted a new blog and suggest that Ribit’s Fans check it out. Yes, you have friends that connect to your personal account, but you have Fans that connect to your Facebook Page for your business.

I know it is all a little confusing separating personal and professional, but it is worth it. Once you have 1000 Fans for your Page you can get a vanity URL for your Page to make it easier for people to find your Page. A vanity URL is where instead of having a random set of numbers assigned as your page id, you can set your own id as long as no one registered it with Facebook before you did. Ribit still needs several more Fans before we will be getting our very own vanity URL.